Shipping policy
Shipping Policy
Free shipping on every US order
Shipping is free on all orders within the United States. There is no minimum.
Where your order ships from
Orders are dispatched from a United States warehouse. This is why delivery is measured in days rather than weeks.
Processing time
Orders are processed and dispatched within 1–2 business days of being placed. Orders placed on weekends or US public holidays are processed the next business day.
Delivery time
Most orders arrive within 5–10 business days of dispatch, with the majority arriving toward the earlier end of that range.
Carrier delays outside our control — severe weather, public holidays, carrier backlogs — can occasionally extend this. We do not guarantee an exact delivery date, but we do guarantee you will not be left without your order or your money. See below.
Tracking
You will receive a tracking number by email within 48 hours of dispatch. Tracking can take a further 1–2 days to show its first carrier scan. This is normal and does not mean the parcel is lost.
If your order has not arrived
If your parcel has not arrived within 30 days of dispatch, email us and we will send a replacement or refund you in full — your choice. You will not need to open an investigation or chase us for it.
Damaged or incorrect items
Inspect your order when it arrives. If anything is damaged, faulty, or not what you ordered, email support@try-nexora.com with your order number and a photograph. We will send a replacement or issue a full refund immediately — you choose which, and you do not need to send the item back first.
Wrong address
If you entered an incorrect or incomplete address, reply to your order confirmation email straight away. We can correct it within 24 hours of the order being placed, before it is dispatched.
Cancellations
You can cancel any order free of charge within 24 hours of placing it, provided it has not yet been dispatched. Email support@try-nexora.com with the subject line CANCEL and your order number.
Where we ship
We currently ship within the United States only.
Contact
Nexora Hub LLC
A Wyoming limited liability company
Email: support@try-nexora.com
We reply to every email within 24 hours, Monday to Friday. Include your order number and you will get an answer in one reply instead of three.